Privacy Notice

In this notice, Quebec Casino explains what personal information it holds and why it uses it. It also covers how you can see, correct or remove your data.

Collecting your information

Identity and contact details: your name and date of birth, your home address, plus your email address and phone number.
Documents used to verify you, such as photo ID and proof of your address.
Payment details: the methods you select to pay, along with your deposits, withdrawals and complete transaction history.
Play details: games played, bets, wins, bonuses and the limits you set.
Technical data: your IP address, what our geolocation check found, and details about your device and the browser you play on.
Messages you send us by email.

Protecting minors

Gambling here is restricted to adults aged 19 or older, so before any first deposit is accepted we confirm the date of birth tied to each account. If it turns out that someone younger than 19 has been playing, we close the account and erase its data, except for whatever information the law obliges us to retain. Our Underage Gambling Policy sets out the full details.

Using your information

To open and run your account.
To handle your payments.
To check your age and ID, confirm the place you are playing from, and stop fraud and the laundering of money.
To support safer play, including limits, time alerts and self-exclusion.
To answer your emails.
To improve our site and games.
To send you offers, where you have agreed to receive them.

Choosing your marketing

We only send promotional emails to players who have given consent to receive them.
You can change your mind at any time by clicking unsubscribe in any promotional email.
Emailing us is another way to stop marketing messages.
Players who self-exclude stop getting marketing.

Sending data outside Canada

Some of our service providers, for example hosting or verification firms, may keep or process data outside Canada. When that happens, we protect it with contracts and safeguards that aim to match the level of protection Canadian law requires. Under their own laws, authorities in those places might be able to access that data.

Relying on legal grounds

Contract: we need your data to provide your account and games.
Legal duty: Canadian rules on anti-money laundering, identity and age.
Consent: non-essential cookies and marketing emails.
Legitimate business needs: keeping the site safe and improving it, balanced against your privacy.

Keeping it secure

Your data is protected by encryption, secure systems and access controls. Your information is visible only to staff whose job requires it.

Handling cookies

Cookies help our site work properly and show us what players enjoy. Our Cookie Notice lists each type of cookie we use and explains how you can control them.

Storing it only as needed

Your data stays on file the entire time you have an account with us. Once you close it, we keep it for the period Canadian law requires, such as for anti-money laundering records. When that period ends, it gets erased or anonymized.

Using your privacy rights

Access: ask what personal details we store on you and get them sent to you.
Correction: fix information that is incorrect or has changed.
Deletion: you can ask us to wipe your personal data, unless a legal rule says we have to retain it.
Objection: refuse marketing, or object to specific ways we use your data.

Send your request to [email protected]. Before acting on it, we check that it really comes from you.

Sharing with partners

Payment providers, which process your deposits and withdrawals.
Verification and fraud prevention services, which confirm your age, identity and location.
Service providers, including hosting companies, email services and game studios.
Authorities, when the law requires it.

We never sell your data.